We are reaching out to address a recent event where our service experienced a brief interruption for approximately one minute. This occurred during the rollout of our latest update.
What Happened? During the release of the new version of the Stripo plugin, our server unexpectedly restarted, leading to a temporary unavailability of our service. We understand the critical importance of uninterrupted service and are committed to maintaining the highest standards of reliability.
Current Status: Our technical team responded promptly, ensuring that the service was quickly restored. We want to assure you that this was a rare incident and did not impact any of your saved data or ongoing projects.
Investigating the Root Cause: We are conducting a thorough investigation to understand the precise cause of the server restart. Preliminary findings suggest it was related to the process of switching clusters during the update release.
Preventive Measures: In response to this incident, we are:
- Reviewing our update deployment procedures to identify and rectify any potential weak points. - Implementing additional monitoring tools to detect and prevent similar issues in the future. - Strengthening our server infrastructure to handle transitions more smoothly during updates.
Your Trust, Our Priority: We deeply value the trust you place in our services. Rest assured, we are taking all necessary steps to uphold and enhance the reliability of the Stripo plugin. Our team is working diligently to prevent such incidents from occurring in the future.
We appreciate your understanding and patience as we work towards providing you with the best possible service experience.
Should you have any concerns or require further information, please do not hesitate to contact us.