Stripo API Outage

Impact: During the outage, users were unable to access the Stripo API, affecting their ability to perform tasks reliant on this feature. We understand the importance of the API to our users' workflows and deeply regret any inconvenience this interruption may have caused.

Root Cause: The root cause of the outage was an unusually high load on our servers, which triggered an automatic reboot to manage the performance and stability of the system.

Resolution: Our technical team responded swiftly to the incident, ensuring the servers were back online within 8 minutes. To prevent similar issues in the future, we have implemented additional logging to monitor server load and performance more closely.

Next Steps: We are committed to providing a reliable and stable service. To avoid future occurrences, we will:

• Analyze the logs to identify any patterns or anomalies that contributed to the high load.
• Enhance our server infrastructure to better handle unexpected spikes in usage.
• Continue to monitor the system closely and adjust our response strategies as needed.

We apologize for any disruption this incident may have caused and appreciate your understanding and patience as we work to improve our services.